India’s outsourced service sector is booming, the way overseas manufacturing boomed in China several years ago; it’s apparent in both the call centers and software outsourcing industries. While India is making great leaps and bounds in its service sector, I question if Indian companies have the knowledge and personnel training necessary to deliver American standard service.
Maybe it’s just coming from world renowned Thai hospitality and the hotel industry, but the service at Mumbai eating establishments is horrible. From the waiter who disgustingly clears his throat before serving my food, to the ignored service requests, and the sweeping up of dust into the air; good service isn’t known in Indian restaurants. Certainly parts of my displeasure are culturally related but I think it stems a little deeper.
Of course training’s the only way to solve this shortcoming, but I wonder how easy that is to accomplish for a society who’s presumably grown-up lacking a service economy.